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So I had to speak to the supervisor, his name was Aerial. Otherwise the lack of 50/50 fries is a big loss in my opinion but we’d lost those by Xmas last year, so that wasn’t a shock, and there’s always the upsell to sweet potato fries (They used to nail a sweet potato fries). The staff have brilliant craic if you fancy a pint on your lunch break or for a pitstop in town at the weekend!! Then I had the burnt ends cheese burger with fries and slaw which again was amazing and my husband had a plate of the burnt ends and ribs. Industrial Pub & Smokehouse specialising in authentic Low N’ Slow BBQ, Cocktails & Craft Beer more. I won’t ever be returning and I will be advising people to not go there. Great covid routine in place too! I tried to explain to him why we weren’t happy but he interrupted me, told me we shouldn’t have been rude, that the customer isn’t always right, that it was our fault, that we should be the bigger people and not be rude even if they were, tried to shut me up and said “what is it you want, discount?”, argued back at me when I said there was no customer service his response was yes there is our staff are good and that maybe one of them was having a bad day. 62 Catherine Street St Albans AL3 5BU. Firstly the prices have gone up considerably over...the last year. Flights. We arrived early but were told it was fine, our table was ready, take a seat and someone will be over. Extremely organised since being re-opened!! While they shadily reduce the amount of food you get, for example the platter is now nearly £50, was around £34 when I first went there, and somewhere in between last summer, certainly not as high as it is now, for that money you used to get a ton of food. Note: your question will be posted publicly on the Questions & Answers page. Can’t recommend this place enough, so looking forward to coming back once lockdown has ended.More, It’s my second time here and the first time was amazing the waitresses were amazing but the second time it wasn’t best as we were sat on uncomfortable chairs and it took ages for us to be acknowledged and they also missed some of our...order I would go again because of the food but I was a little disappointed with the service.More, Have been a number od times, food is always great. Restaurants. Craft & Cleaver - 62 Catherine Street, AL3 5BU Saint Albans, UK - Rated 4.5 based on 76 Reviews "My shroom burger was truly delicious. The way she spoke to us was like it was our fault and she was so annoyed at us, this was before we had barely got in the door. Extremely generous portions, courteous and friendly staff and delicious cocktails. Just to say thank you for a fantastic dinner yesterday evening, before we sadly have to enter Tier 3 again. A girl with brown girly hair came back and...rudely blamed it on us and said the booking was done online and there was nothing they could do, her attitude was appalling. Claim your business. While they shadily reduce the amount of food you get, for example the platter is now nearly £50, was around £34 when I first went there, and somewhere in between last summer, certainly not as high as it is now, for that money you used to get a ton of food. Transport. We were not disappointed. Craft and Cleaver: Best meat in Hertfordshire - See 414 traveler reviews, 126 candid photos, and great deals for St Albans, UK, at Tripadvisor. The lads/ladies in the kitchen do a brilliant job! - See 410 traveller reviews, 126 candid photos, and great deals for St Albans, UK, at Tripadvisor. Sat Nav Reference. Staff were very friendly and attentive. Immediately I notice that not all the food is there and asked the server what was on the plate, she didn’t seem to know, so I pointed out it was missing the beef rib, she took it away to come back saying the kitchen said it was perfect. Then I had the burnt ends cheese burger with fries and slaw which again was amazing and my husband had a plate of the burnt ends and ribs. St Albans is a great place for idiosyncratic eating, away from chains- although there are plenty in the town, you could eat out every day for weeks without going to the same place twice- and although a Punch Tavern operation, the Craft and Cleaver fits in well with this ecosystem. Hotels near Redbournbury Watermill and Bakery, Italian Restaurants with Outdoor Seating in St Albans, Mediterranean Restaurants for Families in St Albans, Restaurants for Group Dining in St Albans, Restaurants for Special Occasions in St Albans, Restaurants with Outdoor Seating in St Albans. rudely blamed it on us and said the booking was done online and there was nothing they could do, her attitude was appalling. We were looking forward to a celebratory meal and we're completely disappointed. It was my friends birthday and they unfortunately tarnished the evening for us. The only place i would get a burger!!! If they had been polite and apologetic to start with we wouldn’t have minded the error, things happen but this was shocking from start to finish! once again. Their chicken wings were once something to be revered, you’d wonder what kind of chicken they came from, now look like something out of Iceland’s freezers and nothing special. The most delicious bbq you could wish for! 62 Catherine Street, St. Albans AL3 5BU England. The staff were really friendly and accommodating and the food and cocktails were insanely good! 62 Catherine Street, St Albans AL3 5BU England. Reserve a table at Craft and Cleaver, St Albans on Tripadvisor: See 414 unbiased reviews of Craft and Cleaver, rated 4 of 5 on Tripadvisor and ranked #51 of 315 restaurants in St Albans. I mean it’s only been 2 times we’ve had to ask after initial order... our original server eventually comes back to make sure everything is ok, I ask for the coleslaw and pickles that’s she pointed out was missing. Staff couldn’t have been more welcoming or gone to more trouble, and food was so good. Bare in mind I’ve got a menu in front of me... again I ask her what’s meant to be on there, she tells me she knows it’s missing the coleslaw/pickles. Clearly annoyed at the customers that have been (politely) asking for their food to be correct, not her fault the kitchen is sending out incorrect orders, I get that but likewise not our fault either. Craft and Cleaver: Amazing food! I understand prices go up over time (inflation, costs, covid, all sure to increase prices) and they’d be a bit more palatable if I was seeing the same food on my plate. A girl with brown girly hair came back and...More, One of my favourite places to eat in St Albans, I go there fairly regularly, taking new customers most times, despite my previous poor review, they’re generally very good. We rank these hotels, restaurants, and attractions by balancing reviews from our members with how close they are to this location. We are so sorry that you have to close...once again. Then during the evening they bought food over to us which wasn’t ours and got irate when we said it wasn’t ours, didn’t even apologise for the fact they had got it wrong. They messed up our booking, we booked for 8 and they had it down for 6. I point out what the menu says it should have. Craft & Cleaver is an Industrial, Brooklyn-Inspired Barbecue Joint & Bar – bringing authentic wood-fired Barbecue, expertly-sourced Craft Beer & awesome Cocktails to St. Albans. Ultimately the servers are the face of the restaurant, so not a great experience. We rank these hotels, restaurants, and attractions by balancing reviews from our members with how close they are to this location. Due to certain dietary reasons I can’t eat pork. Eventually another server comes over to let us know the rib will be out shortly, what’s happened, as it was perfect 5 mins prior and we were assured it was correct? As we did I told a male member of staff to cancel our booking as we had been sat over 20 minutes without being served, to which he half heartedly mumbled sorry. Even though they also said you can’t book online for more than 6 people. As we did I told a male member of staff to cancel our booking as we had been sat over 20 minutes without being served, to which he half heartedly mumbled sorry. Small losses I’m sure but not so much when coupled with the increasing prices. more. Welcome to Craft & Cleaver. It was not busy and 3-4 minutes later...the table next to us was occupied by more diners. Will not be recommending. Eventually another server comes over to let us know the rib will be out shortly, what’s happened, as it was perfect 5 mins prior and we were assured it was correct? The lady Megan refused to swap out the pork options for something else in the ‘platter for two’ even thou I was willing to p Then they got our order wrong, bought the bill to us before we had even got our deserts. Home Eat & Drink Craft and Clever. Firstly the prices have gone up considerably over...More, Been a massive fan of this place since it opened and it never disappoints!! Holiday Rentals. left very satisfied and highly recommended to friends and family. OS Reference. I mean it’s only been 2 times we’ve had to ask after initial order... our original server eventually comes back to make sure everything is ok, I ask for the coleslaw and pickles that’s she pointed out was missing. She came back with the coleslaw, not exactly placed on the table nicely for us, by this time I’ve given up and can’t be bothered to ask for the pickles too. Small losses I’m sure but not so much when coupled with the increasing prices. Will not be recommending.More, Love love love the Craft and Cleaver! Note: your question will be posted publicly on the Questions & Answers page. We called twice, checking 8 was ok and that we had to be outside because there was 8 of us. - See 411 traveler reviews, 126 candid photos, and great deals for St Albans, UK, at Tripadvisor. Proudly independent, open 7 days a week! Photos at The Craft and Cleaver in St Albans, Hertfordshire on Untappd. The staff have brilliant craic if you fancy a pint on your lunch break or for a pitstop in town at the weekend!! the table next to us was occupied by more diners. We went here for our anniversary meal after being drawn in by their amazing instagram pics. Extremely friendly even when its busy and the...More, My fiance and i came here as we love American food / BBQ food. We were not disappointed. Ordered the go to for new customers, the platter, knowing the quality to be expected. We were so upset by the situation and decided to leave. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Then during the evening they bought food over to us which wasn’t ours and got irate when we said it wasn’t ours, didn’t even apologise for the fact they had got it wrong. Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor. Find out what's popular at The Craft and Cleaver in St Albans, Hertfordshire in real-time and see activity She came back with the coleslaw, not exactly placed on the table nicely for us, by this time I’ve given up and can’t be bothered to ask for the pickles too. We...More, We made a booking during the government eat out to help out scheme for mid afternoon. Craft and Cleaver: Beer and meat! Great, finally starting to get what we’re paying for! Can a gluten free person get a good meal at this restaurant? Craft and Cleaver: What a gem! bar staff) and it was out of this world! Ordered the go to for new customers, the platter, knowing the quality to be expected. However that’s where my praises stopped. Our next order of drinks were pretty much slammed down on the table as she was turning to leave as quickly as possible. Then they got our order wrong, bought the bill to us before we had even got our deserts. I point out what the menu says it should have. Over 20 minutes later we still hadn't been served by any one of the several members of staff that were milling about. We went here for our anniversary meal after being drawn in by their amazing instagram pics. Over 20 minutes later we still hadn't been served by any one of the several members of staff that were milling about. Hotels near Redbournbury Watermill and Bakery, Italian Restaurants with Outdoor Seating in St. Albans, Mediterranean Restaurants for Families in St. Albans, Restaurants for Group Dining in St. Albans, Restaurants for Special Occasions in St. Albans, Restaurants with Outdoor Seating in St. Albans. We are so sorry that you have to close...More, Me and my partner have been several times and we always leave happy, full and content. Immediately I notice that not all the food is there and asked the server what was on the plate, she didn’t seem to know, so I pointed out it was missing the beef rib, she took it away to come back saying the kitchen said it was perfect. 62 Catherine St, St Albans, AL35BU. I tried to explain to him why we weren’t happy but he interrupted me, told me we shouldn’t have been rude, that the customer isn’t always right, that it was our fault, that we should be the bigger people and not be rude even if they were, tried to shut me up and said “what is it you want, discount?”, argued back at me when I said there was no customer service his response was yes there is our staff are good and that maybe one of them was having a bad day. So I had to speak to the supervisor, his name was Aerial. It was my friends birthday and they unfortunately tarnished the evening for us.More, One of my favourite places to eat in St Albans, I go there fairly regularly, taking new customers most times, despite my previous poor review, they’re generally very good. The lads/ladies in the kitchen do a brilliant job! We’re all about Barbecue, Beer & Cocktails, service with a smile & good music. You’ll find us on Catherine Street, St Albans – just off the High Street at the top of town. Extremely generous portions, courteous and friendly staff and delicious cocktails. order I would go again because of the food but I was a little disappointed with the service. 4.6K likes. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Craft and Cleaver: Superb! The cooks here prepare tasty beef brisket, smoked meat and bacon. The most delicious bbq you could wish for! We even tried the marshmallow shots (which are made in-house by...bar staff) and it was out of this world! Proudly independent, open 7 days a week! Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor. We will be back to support you as soon as you are allowed to re-open.More, Me and my partner have been several times and we always leave happy, full and content. Quality and quantity decreasing, prices increasing, and don’t get me started about the service! Overall I’d say poor from start to finish, I shouldn’t need to ask more than once for the correct food and that should be the initial order, I will be giving it some time before I go back, as it just doesn’t seem worth it anymore.More, Been a massive fan of this place since it opened and it never disappoints!! Bare in mind I’ve got a menu in front of me... again I ask her what’s meant to be on there, she tells me she knows it’s missing the coleslaw/pickles. Good job lads!More, My fiance and i came here as we love American food / BBQ food. Completely blown away by the quality and service and will 100% be back soon! We were looking forward to a celebratory meal and we're completely disappointed. We arrived early but were told it was fine, our table was ready, take a seat and someone will be over. Good job lads! Clearly annoyed at the customers that have been (politely) asking for their food to be correct, not her fault the kitchen is sending out incorrect orders, I get that but likewise not our fault either. Craft and Cleaver, St Albans: See 414 unbiased reviews of Craft and Cleaver, rated 4 of 5 on Tripadvisor and ranked #51 of 315 restaurants in St Albans. 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